MG AUTO

Customer peace of mind has always been one of MG’s key priorities. Beyond offering modern vehicles, MG continues to strengthen its after-sales ecosystem to support customers throughout the entire vehicle ownership journey.

MG CARE provides comprehensive support and greater peace of mind throughout vehicle ownership.

MG CARE – A comprehensive after-sales ecosystem for MG Customers

The car ownership experience is shaped not only by the vehicle itself, but also by the quality of service throughout its lifecycle. Understanding this, MG CARE strives to build a comprehensive support system, ensuring customers always receive the necessary companionship from MG while using their vehicles. With MG CARE, customers gain access to support services ranging from roadside assistance, warranty coverage, and genuine parts to 24/7 customer care—delivering a convenient and worry-free experience on every journey.

The program focuses on 5 key service pillars, addressing the essential needs of customers during vehicle operation, maintenance, and care.

1. Roadside Assistance

Unexpected situations on the road can disrupt any journey. MG CARE’s roadside assistance service is designed to provide timely support when customers encounter vehicle-related incidents, helping minimize disruption and allowing them to continue their journey with greater peace of mind.

2. 5-year unlimited-mileage warranty

MG provides a 5-year unlimited-mileage warranty, offering customers long-term reassurance throughout vehicle ownership.

The warranty policy reflects MG’s commitment to product quality while providing customers with greater confidence in maintaining their vehicles throughout the ownership period.

3. Genuine MG parts and service

The quality of replacement parts plays an important role in maintaining vehicle performance and durability.

Through MG’s authorized service network, customers have access to genuine MG parts, together with inspection, maintenance and repair procedures carried out in accordance with MG standards. This helps ensure consistency across components, technical expertise and vehicle care.

4. Replacement vehicle support

When a vehicle is undergoing repairs, customers may still need to maintain their daily mobility. MG CARE provides replacement vehicle support to help minimize inconvenience and enable customers to stay on schedule.

This service reflects MG’s customer-centric approach to delivering a more seamless after-sales experience.

5. 24/7 Customer care hotline

In addition to MG’s dealer and service network, customers can contact the MG CARE Customer Care Hotline 24/7 at 1800 3366 (toll-free).

The hotline is available to receive customer inquiries and provide assistance throughout the vehicle ownership journey, making it easier and more convenient for customers to stay connected with MG.

MG CARE – Always ready to support every journey

With MG CARE, the customer journey goes far beyond vehicle delivery. From roadside assistance and warranty coverage to genuine parts, replacement vehicle support and 24/7 customer care, MG continues to build a professional and comprehensive after-sales ecosystem throughout the ownership experience.

By choosing MG, customers gain not only a modern vehicle but also the support of an after-sales network that is ready to accompany them on every journey.

Find MG’s nationwide authorized Dealer Network: https://mgmotor.vn/dai-ly/

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MG Vietnam Contact Information

• Website: mgmotor.vn
• Hotline: 1800 3366
• Email: info.smv@smil.com 
• Tiktok: @mgmotorvietnam
• Facebook: mgvietnam.vn
• Youtube: @MGVietnam